Use Case: Patient Recall
DentSignal supports recall with practice-named outreach, booking support, and handoff back to staff when the patient needs a person or the situation falls outside the configured path.
Start with one patient segment and expand from there. Full outreach history stays visible to your team.
Recall Funnel
Pick the segment you want to prioritize, like hygiene recall.
Sends familiar, practice-named messages to start the conversation.
Calls unengaged patients to surface intent or answer questions.
Books straightforward visits, passes exceptions to staff.
Responsibility split
The repetitive first-touch parts of recall that benefit from consistency and documented outreach.
The patient-specific judgment, prioritization, and sensitive exceptions that should stay with a person in the office.
Opt-out controls
Patients can opt out anytime via SMS reply STOP or from your dashboard.
Related use cases
Teams usually pair these use cases as call patterns shift between daytime load, after-hours coverage, and recall recovery.
