Effective date
July 1, 2026
LegalTerms of Service
Terms that govern DentSignal use for dental practices and authorized staff.
This page is structured for clinic owners, operations leads, and legal reviewers who need to understand the service scope, account responsibilities, billing terms, and liability boundaries without wading through a flat wall of text.
Review context
These terms should be read together with the Privacy Notice and Security page before a clinic routes live patient traffic through DentSignal.
Applies to
Dental practices and authorized staff using DentSignal
Related review
Privacy Notice and Security page
Section 01
Service Overview
What DentSignal provides today and who the service is intended for.
- DentSignal provides configured voice and messaging support for dental practices, including call answering, appointment booking, reminders, and related analytics.
- The service is intended for business use by dental practices and their authorized staff; patients should contact their provider directly for care questions.
Section 02
Accounts & Eligibility
Who may create an account and what the account holder remains responsible for.
- You must be at least 18 years old and authorized to act on behalf of the dental practice to create an account.
- You are responsible for maintaining the confidentiality of login credentials and for all activity under your account.
Section 03
Acceptable Use
Operational boundaries that protect the platform, staff, and patients.
- Do not use the service to send unlawful, harassing, or misleading content, or to collect or store sensitive data beyond what is necessary for patient scheduling and communications.
- You agree not to probe, scan, or test the vulnerability of the platform, or attempt to bypass security or rate limits.
Section 04
Data & HIPAA
How DentSignal treats call data, PHI-sensitive workflows, and clinic responsibilities.
- Calls, transcripts, and related data may include protected health information (PHI). We implement access controls, encryption in transit and at rest, and vendor BAAs where applicable.
- You are responsible for obtaining any required patient consents for call recording and for configuring your account to align with your practice policies.
- We do not use customer data to train models for other clients. Data retention defaults to operational needs; request deletion to remove stored data where legally permissible.
Section 05
Reliability & Telephony
Where service reliability depends on external networks and customer configuration.
- Telephony quality may depend on carrier networks, Azure Communication Services, and third-party speech or model vendors. We aim for high availability but do not guarantee uninterrupted service.
- You remain responsible for maintaining a working practice phone number and forwarding configuration to route calls to DentSignal.
Section 06
Fees & Billing
How the one-time no-PHI evaluation, production subscription, refunds, and failed payments are handled.
- The no-PHI evaluation is a one-time $199 payment per clinic. It covers a founder-led walkthrough, private fictional sandbox workflow review, setup review, production-readiness planning, and dry-run planning. The public browser demo remains free. No recurring billing starts during the evaluation.
- The no-PHI evaluation does not authorize real patient calls, PHI handling, clinic phone forwarding, real Calendar or PMS access, automated patient messaging, production routing, or live transfer.
- Live patient routing and PHI handling are available only after any required BAA is signed, setup and routing are reviewed, dry-run testing passes, and the clinic explicitly approves production go-live.
- After approved go-live, the one-time $199 evaluation payment counts as the first production month. Recurring production billing begins after that first production month.
- Production Starter renews at $199/month after the first production month, with 600 included AI call minutes per month and $0.27/minute overage unless otherwise agreed in writing.
- If DentSignal cannot provide the no-PHI browser demo or sandbox walkthrough because of a DentSignal technical issue, the clinic can receive a refund. If the clinic changes its mind before setup work or the walkthrough begins, the clinic can receive a refund. After setup work or the walkthrough begins, the one-time evaluation payment is not refundable, but no recurring subscription is charged unless the clinic later approves production go-live.
- Late or failed payments may result in suspension. Taxes are additional where applicable.
Section 07
Disclaimers & Liability
Warranty limits, clinical boundaries, and the current liability cap.
- The service is provided on an "as is" and "as available" basis without warranties of any kind, to the fullest extent permitted by law.
- DentSignal is not a medical provider and does not offer medical advice. Clinical decisions remain with licensed professionals.
- Liability is limited to the amount paid to DentSignal in the prior three (3) months, to the extent permitted by law.
Section 08
Termination
How cancellation, suspension, and service-ending decisions are handled.
- You may stop the evaluation before go-live. Stopping the evaluation does not start production billing or authorize real patient workflows.
- After go-live, standard subscription billing is month-to-month unless otherwise agreed in writing.
- We may suspend or terminate accounts for violation of these terms, abuse, or non-payment.
Section 09
Changes
How DentSignal handles later updates to the terms.
- We may update these Terms to reflect operational, legal, or regulatory changes. Material updates will be communicated via the dashboard or email.
Section 10
Contact
Where clinics or reviewers should send questions about these terms.
- Questions about these Terms: founder@dentsignal.me.
Questions about these terms
Send legal or account questions to a real contact path.
If your clinic needs clarification on contract terms, billing, or rollout responsibilities, contact DentSignal directly before you route production traffic. For data handling and control details, review the Privacy Notice and Security page as part of the same review.