Effective date
December 26, 2025
LegalTerms of Service
Terms that govern DentSignal use for dental practices and authorized staff.
This page is structured for clinic owners, operations leads, and legal reviewers who need to understand the service scope, account responsibilities, billing terms, and liability boundaries without wading through a flat wall of text.
Review context
These terms should be read together with the Privacy Notice and Security page before a clinic routes live patient traffic through DentSignal.
Applies to
Dental practices and authorized staff using DentSignal
Related review
Privacy Notice and Security page
Section 01
Service Overview
What DentSignal provides today and who the service is intended for.
- DentSignal provides automated voice and messaging support for dental practices, including call answering, appointment booking, reminders, and related analytics.
- The service is intended for business use by dental practices and their authorized staff; patients should contact their provider directly for care questions.
Section 02
Accounts & Eligibility
Who may create an account and what the account holder remains responsible for.
- You must be at least 18 years old and authorized to act on behalf of the dental practice to create an account.
- You are responsible for maintaining the confidentiality of login credentials and for all activity under your account.
Section 03
Acceptable Use
Operational boundaries that protect the platform, staff, and patients.
- Do not use the service to send unlawful, harassing, or misleading content, or to collect or store sensitive data beyond what is necessary for patient scheduling and communications.
- You agree not to probe, scan, or test the vulnerability of the platform, or attempt to bypass security or rate limits.
Section 04
Data & HIPAA
How DentSignal treats call data, PHI-sensitive workflows, and clinic responsibilities.
- Calls, transcripts, and related data may include protected health information (PHI). We implement access controls, encryption in transit and at rest, and vendor BAAs where applicable.
- You are responsible for obtaining any required patient consents for call recording and for configuring your account to align with your practice policies.
- We do not use customer data to train models for other clients. Data retention defaults to operational needs; request deletion to remove stored data where legally permissible.
Section 05
Reliability & Telephony
Where service reliability depends on external networks and customer configuration.
- Telephony quality may depend on carrier networks (e.g., Telnyx) and third-party speech or model vendors. We aim for high availability but do not guarantee uninterrupted service.
- You remain responsible for maintaining a working practice phone number and forwarding configuration to route calls to DentSignal.
Section 06
Fees & Billing
How the standard clinic subscription is billed and what happens if payment fails.
- Subscription fees are billed in advance at $199/month per clinic for the standard DentSignal plan; routine calling, automated call handling, and included SMS workflows are covered unless otherwise agreed in writing.
- Late or failed payments may result in suspension. Taxes are additional where applicable.
Section 07
Disclaimers & Liability
Warranty limits, clinical boundaries, and the current liability cap.
- The service is provided on an "as is" and "as available" basis without warranties of any kind, to the fullest extent permitted by law.
- DentSignal is not a medical provider and does not offer medical advice. Clinical decisions remain with licensed professionals.
- Liability is limited to the amount paid to DentSignal in the prior three (3) months, to the extent permitted by law.
Section 08
Termination
How cancellation, suspension, and service-ending decisions are handled.
- You may cancel at any time; fees already paid are non-refundable unless required by law.
- We may suspend or terminate accounts for violation of these terms, abuse, or non-payment.
Section 09
Changes
How DentSignal handles later updates to the terms.
- We may update these Terms to reflect operational, legal, or regulatory changes. Material updates will be communicated via the dashboard or email.
Section 10
Contact
Where clinics or reviewers should send questions about these terms.
- Questions about these Terms: founder@dentsignal.me.
Questions about these terms
Send legal or account questions to a real contact path.
If your clinic needs clarification on contract terms, billing, or rollout responsibilities, contact DentSignal directly before you route production traffic. For data handling and control details, review the Privacy Notice and Security page as part of the same review.